Thank you for shopping with Al-madina Moisture Meter . We strive to ensure that our customers are satisfied with their purchase and the quality of our products and services. This Refund & Return Policy outlines how refunds, returns, and exchanges are handled for products purchased from our website or directly from us.

1. Eligibility for Refunds & Returns

We accept refunds and returns only under the following conditions:

• The product is defective or damaged on arrival
• The product does not match the description or specifications provided at the time of sale.
• You inform us within 7 days of the delivery date to qualify for a refund or exchange request.

Please note: For hygiene and technical integrity reasons, products that are used, opened, or show signs of misuse are not eligible for refund unless they are found to be faulty.

2. Advance Payments & Cancellations

• Orders are processed once advance payment is confirmed.
• Order cancellations before shipment can be made, but may be subject to a processing fee.
• If your order has already been shipped, standard return procedures apply.
  (No refunds will be issued automatically once dispatched without following return request steps.)

 

3. How to Request a Return or Refund

To request a refund or return:

• Contact us within 7 days of delivery via email or phone (details below)
• Provide your order number, receipt/proof of purchase, and a clear description of the issue.
• For damaged or defective items, you may be asked to provide photographs showing the condition.

 

We will review your request and let you know if your product qualifies.

5. Refund Process & Timeline

• Once your return is received and inspected, we will notify you about the approval of your refund.
• If approved, your refund will be processed within 7–10 business days to the original payment method used at the time of purchase.
• Shipping and handling charges are not refundable.

 

6. Exchanges

• If you prefer an exchange (e.g., replacement of the same model), please indicate this in your return request.
• Exchanges are subject to product availability.

7. Partial Refunds

We may offer a partial refund in specific situations, such as:

• Items returned with minor cosmetic issues (but still functional).
• Orders canceled after processing but before shipment.

8. Non-Returnable Items

Some products and services are not eligible for return or refund:

• Items used after delivery.
• Products returned without original packaging.
• Custom-made or specially serviced items not covered under warranty.
• Shipping charges.

9. Warranty Repairs

For products under repair warranty:

• Defects covered under warranty will be repaired or replaced at our discretion.
• Warranty repairs are separate from return/refund requests unless the product is unrepairable.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: moon_bhai2010@yahoo.com